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AusTeacher support

Get an immediate answer about planning modes, TRT packs, curriculum position, lesson credits, downloads or Teach-Live. Account, billing, privacy and technical issues can be passed to private support.

Do not include student names, diagnoses, medical information, card numbers or confidential school complaints.

Ask the help assistant

Ask about day, week or year plans, TRT mode, lesson credits, downloads, Teach-Live, accounts or privacy. The assistant will not ask for card, bank, student, workplace investigation or medical details.

Request support review

Ask the assistant first. If it cannot resolve the issue, send the details here and support will review it privately. Do not include card, bank, student, medical or workplace investigation details.

Support requests open after the assistant has checked the issue.