The Teacher Rehabilitation CentreSafer moves before big decisions

Help and support

Get help with your account, checkout and runway tools.

Start with the help assistant for quick answers. If something needs a closer account, billing, privacy or technical review, you can send a private support request from this page.

Get quick answers about the survey, profile, checkout, results and tracker.

When an account, billing or privacy issue needs review, send a private support request.

Support will never ask you to put card numbers, bank details or sensitive school information into chat.

Ask the help assistant

Ask about the survey, profile, checkout, privacy, results or the tracker. The assistant will not ask for card, bank, student, school investigation or medical details.

Request support review

Ask the assistant first. If it cannot resolve the issue, send the details here and support will review it privately. Do not include card, bank, student, medical or workplace investigation details.

Support requests open after the assistant has checked the issue.

Support promise

We keep support practical and respectful. We will help you use the service, keep payment details inside Stripe and ask only for the information needed to understand the issue.